Terms & conditions.

1. Agreement and acceptance

These Terms and Conditions (the "Terms") are a binding agreement between you and AJR Ventures LLC, a limited liability company trading as Retabionix ("Retabionix", "we", "us", "our"). They govern your use of retabionix.com and any related page, email or communication (the "Site"), and every purchase of a product from us.

By entering the Site, confirming the researcher statements, or placing an order, you accept these Terms. If you do not accept them, do not use the Site and do not order.

These Terms incorporate by reference our Research Use Policy, Privacy Policy, Shipping Policy and Returns & Refunds Policy. Together they are the entire agreement between you and us. If any of them conflicts with these Terms, these Terms control, except that the Privacy Policy controls on how we handle personal information.

Section 21 contains an agreement to resolve disputes by binding individual arbitration and a waiver of class actions and jury trials. It affects your legal rights. You may opt out of arbitration within 30 days, as section 21 explains.

2. Definitions

• Products: the research materials listed on the Site, in any strength or quantity.
• Order: a request to buy Products placed through the Site or, for wholesale accounts, in writing.
• Research use: in vitro laboratory research, analytical work and education carried out by qualified persons. It never includes use in or on a person or an animal.
• You: the person using the Site or placing an Order, and, where you order for an organization, that organization as well.
• Certificate: the certificate of analysis issued by an independent laboratory for the lot of Product you receive.

3. Laboratory research use only

All Retabionix products are for laboratory research use only. They are not drugs, foods, cosmetics or medical devices. They are not for use in people or animals, and are not intended to diagnose, treat, cure or prevent any disease. These products have not been evaluated by the Food and Drug Administration. The buyer is solely responsible for how these products are handled and used.

Products are sold solely for research use. They are not drugs, dietary supplements, foods, cosmetics, medical devices or veterinary products, and are not sold as any of them. They have not been approved, cleared, licensed or evaluated by the Food and Drug Administration or any other authority for any use in people or animals. No statement on the Site, in an email, on a label, on a Certificate or by any person describes any effect of any Product on a person or an animal, and none may be read as doing so.

4. Who may use the Site and order

You may order only if every one of the following is true, and by ordering you represent and warrant that it is:

• you are at least 21 years old and have the legal capacity to enter into this agreement;
• you are a qualified researcher, or you are ordering on behalf of a research laboratory, academic institution or business that buys Products for research use;
• you will use the Products only for research use, carried out by or under the supervision of persons trained to handle laboratory chemicals;
• you are not ordering for, or on behalf of, a clinic, medical or wellness practice, med spa, pharmacy, compounding facility, telehealth service, practitioner or any person who intends to give a Product to a person or an animal;
• you hold every license, registration or institutional approval your research requires, and receiving the Products is lawful where you are;
• every statement you give us, including your researcher confirmation, name, organization and address, is true and complete.

If you order on behalf of an organization, you also represent that you are authorized to bind it to these Terms, and "you" includes that organization.

5. Your researcher confirmation

Before you can enter the Site or order, you are asked to confirm the statements in section 4. That confirmation is an electronic signature under the federal Electronic Signatures in Global and National Commerce Act and applicable state law. We record it, with its date and time, and keep it with your order.

A false confirmation is a material breach of these Terms. We rely on your confirmation, and on these Terms, when we accept your order. We may ask for further evidence of eligibility at any time, including an institutional email address, proof of affiliation, a description of the research or a license, and we may cancel any order we cannot verify.

6. Prohibited uses

You agree that you will not, and will not permit anyone else to:

• use any Product in or on a person or an animal, or for consumption, or for any diagnostic, clinical, cosmetic or veterinary purpose;
• supply, resell, give or transfer any Product to any person for use in or on a person or an animal, or to any clinic, practice, pharmacy, compounding facility or practitioner;
• repackage, relabel, divide into smaller units, or remove, cover or alter any label, lot number or research-use statement on any Product or its packaging;
• advertise, describe or promote any Product, or any Product bought from us, as suitable for use in people or animals, or make any claim about its effect on a person or an animal;
• use any Product in breach of any law, regulation or institutional requirement;
• misrepresent your identity, age, qualifications or intended use, or order through another person to avoid these Terms.

If we believe any of these has happened or is about to, we may cancel open orders without liability, refuse future orders, close any account and report the matter to the appropriate authorities.

7. No advice, no claims

We do not give medical, veterinary, scientific, regulatory or legal advice, and we do not give guidance on preparing, using or applying any Product. Nothing on the Site, including product descriptions, specifications, Certificates and answers to questions, is advice of any kind. Whether a Product is suitable for your research is solely for you and your institution to decide.

Some Products are listed under a catalog code rather than a compound name. The code is a catalog convention only. The CAS number, molecular formula and molecular weight are published on the product page and confirmed on the Certificate.

No employee, contractor, distributor, wholesale customer or other person is authorized to make any statement on our behalf about the use of any Product in people or animals. Any such statement is unauthorized, is not a representation of Retabionix, and may not be relied on.

8. Product information and Certificates

Reference data on the Site (for example CAS number, molecular formula, molecular weight and sequence) describes the compound in general. It is not a statement about the lot you receive. The Certificate issued with your order is the only document that describes your lot.

Product images are illustrations. Labels, vial appearance and packaging may differ. A strength shown as awaiting lot verification cannot be ordered until its current lot has been checked against an independent laboratory report.

We try to keep the Site accurate but do not warrant that every description, price or availability statement is complete, current or free of error, and we may correct errors at any time, including after an order is placed.

9. Orders and acceptance

Your Order is an offer to buy. It is accepted only when we send written confirmation that it has been dispatched. An order acknowledgment or payment authorization is not acceptance.

We may decline, limit or cancel any Order, or any part of one, before acceptance and without giving a reason, including where a Product is unavailable or its lot has not been verified, where we cannot verify your eligibility, where we suspect fraud or a prohibited use, where the shipping address is outside our delivery area, or where a price or description was wrong. If we cancel after payment, we refund what you paid.

We may limit quantities per order, per customer or per address.

10. Prices, volume pricing and payment

Prices are in US dollars. The price charged is the price our systems confirm when payment is taken. Prices and discounts shown in your browser, including volume pricing, are for display, and the amount confirmed at checkout controls. If a price is obviously wrong, we may cancel the order and refund it in full rather than supply at that price, even after confirmation.

You authorize us and our payment processor to charge the payment method you provide for the full amount of your Order, shipping and any tax. Payment is handled directly by our payment processor; we do not receive or store full card numbers. We and our processor may screen orders for fraud and may decline any payment.

You are responsible for any sales, use or similar tax that applies to your Order, which we collect where the law requires us to.

11. Payment disputes and chargebacks

If you have a problem with an Order, contact us first; most problems are resolved within days. Disputing a charge with your card issuer for an Order that was delivered as described, or that you received and kept, is a breach of these Terms.

If you dispute a charge, you authorize us to provide your card issuer and payment processor with the records of your Order, including your researcher confirmation, its date and time, your IP address, tracking and delivery records, and your correspondence with us. We may refuse future orders from anyone who files a dispute we consider unfounded.

12. Shipping, title and risk of loss

We ship within the continental United States only, on the terms in our Shipping Policy. Orders of $150 or more ship free; orders under $150 carry a flat $10 shipping charge.

Title to Products and risk of loss pass to you when we hand the Products to the carrier. Delivery dates are estimates, and we are not liable for carrier delays. We help with lost or damaged shipments as the Shipping and Returns policies describe.

13. Inspection, returns and refunds

Inspect your delivery on arrival and tell us within 7 days of delivery about any damage, error or shortage. Returns and refunds are governed by our Returns & Refunds Policy. A Product whose seal has been broken cannot be returned.

14. Limited warranty

We warrant to you that each Product, at the time we hand it to the carrier, (a) corresponds in identity to the lot described by its Certificate and meets the purity stated on that Certificate, and (b) is supplied with good title, free of any lien we created. This is the only warranty we give.

Your only remedy for a breach of this warranty is, at our option, replacement of the affected Product or a refund of the price you paid for it, provided you tell us within 30 days of delivery and the Product has been stored as its label states.

The warranty does not apply to any Product that has been opened, altered, stored other than as labeled, used for anything other than research use, or resupplied to another person.

15. Disclaimer of all other warranties

EXCEPT FOR THE LIMITED WARRANTY IN SECTION 14, THE PRODUCTS AND THE SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT ANY PRODUCT IS SAFE OR SUITABLE FOR ANY PURPOSE, THAT ANY RESEARCH WILL SUCCEED, OR THAT THE SITE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE.

Some states do not allow certain warranty disclaimers, so parts of this section may not apply to you. Where a warranty cannot be disclaimed, it is limited to the shortest period the law allows.

16. Assumption of risk and safe handling

You acknowledge that the Products are research chemicals whose properties may not be fully characterized, that they have not been evaluated for safety in people or animals, and that handling them carries risk. You assume all risk arising from the receipt, storage, handling, use, transport and disposal of the Products. You will handle them only with appropriate training, equipment and precautions, follow the safety data sheet we provide, and dispose of them as the law requires.

17. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS: (A) WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFIT, REVENUE, DATA, RESEARCH TIME, RESEARCH RESULTS OR GOODWILL, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, EVEN IF WE WERE TOLD THEY WERE POSSIBLE; AND (B) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE OR ANY PRODUCT IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID FOR THE ORDER GIVING RISE TO THE CLAIM AND ONE HUNDRED US DOLLARS ($100).

We are not liable for any loss arising from use of a Product in or on a person or an animal, or from any use that breaches these Terms. These limits apply even if a limited remedy fails of its essential purpose.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud, or for death or personal injury caused by our gross negligence or willful misconduct where the law forbids limiting it.

18. Indemnification

You will defend, indemnify and hold harmless Retabionix, AJR Ventures LLC and their members, managers, employees, contractors, suppliers and agents from and against every claim, demand, investigation, loss, liability, damage, fine, penalty, cost and expense (including reasonable attorneys' fees) arising out of or relating to: (a) your receipt, storage, handling, use, transport, resupply or disposal of any Product; (b) any use of a Product in or on a person or an animal by anyone who obtained it through you; (c) your breach of these Terms or of any representation you made, including your researcher confirmation; or (d) your violation of any law or third-party right.

We may take control of the defense of any claim at your expense, and you will cooperate with us. You may not settle a claim that affects us without our written consent.

19. Compliance with law and cooperation with authorities

You are responsible for complying with every federal, state and local law, regulation and institutional rule that applies to your purchase, possession, use and disposal of the Products. We do not ship to any destination where we believe a Product may not lawfully be received.

We keep records of orders and researcher confirmations. We may disclose them, and any other information we hold, to a regulator, law enforcement agency or court where the law requires or permits it, or where we reasonably believe a Product has been or may be used in breach of these Terms.

20. Wholesale accounts

Wholesale accounts are opened at our discretion, only for research laboratories, academic institutions, contract research organizations and businesses that supply research materials exclusively to such purchasers. We do not open accounts for any clinic, medical or wellness practice, med spa, pharmacy, compounding facility, telehealth service or practitioner.

A wholesale customer may resupply Products only in their original sealed and labeled packaging, only to purchasers it has verified as eligible under section 4, and only on terms at least as protective as these. It must keep records of each resupply for at least three years and provide them to us on request. Any written wholesale agreement we sign controls over this section where they conflict. We may close any wholesale account at once, and cancel its open orders, if we believe Products have been supplied for use in people or animals.

21. Dispute resolution, binding arbitration and class action waiver

Informal resolution first. Before starting any arbitration or court proceeding, you and we each agree to send the other a written notice describing the dispute and the relief sought (to us at help@retabionix.com and by mail to our mailing address), and to try in good faith to resolve it for at least 60 days.

Binding individual arbitration. Except as stated below, any dispute, claim or controversy arising out of or relating to these Terms, the Site or any Product, including its formation, scope or enforceability, will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or, where you order as a business, its Commercial Arbitration Rules) in force when the arbitration starts. The Federal Arbitration Act governs this section. A single arbitrator decides the dispute and may award any individual relief a court could, but only to the individual party seeking it. For an individual consumer, the hearing takes place in the county where you live or by video; otherwise in Sheridan County, Wyoming or by video. Filing and arbitrator fees are paid as the AAA rules provide.

Class action and jury waiver. YOU AND WE EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL. If this class waiver is found unenforceable for a particular claim, that claim (and only that claim) will be decided by a court, and the rest of this section still applies.

Mass filings. If 25 or more similar demands are filed against us by or with the help of the same or coordinated counsel, they will be administered in batches of no more than 25, with one arbitrator per batch, and the parties will cooperate in good faith on fees.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek an injunction in court to stop infringement or misuse of intellectual property or a breach of section 6.

Your right to opt out. You may opt out of arbitration by emailing help@retabionix.com within 30 days of first accepting these Terms, with your name, address and the words "arbitration opt-out". Opting out does not affect the rest of these Terms.

Courts. Any claim not subject to arbitration will be brought only in the state or federal courts located in Wyoming, and you and we consent to their personal jurisdiction and venue.

22. Governing law

These Terms, and any dispute arising out of or relating to them, the Site or any Product, are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules, and, as to section 21, by the Federal Arbitration Act. Nothing in this section removes any protection that the consumer-protection law of the state you live in gives you and that cannot be waived by agreement.

23. Time limit for claims

To the extent the law allows, any claim arising out of or relating to these Terms, the Site or any Product must be brought within one year after it arose, or it is permanently barred.

24. Use of the Site

We grant you a limited, revocable, non-exclusive, non-transferable license to view and use the Site for its intended purpose. You agree not to:

• copy, scrape, harvest or reproduce Site content or data by automated means, except as allowed by our robots.txt;
• attempt to gain unauthorized access to the Site, its systems or any account, or interfere with its operation or security, including by introducing malicious code or overloading it;
• bypass, disable or circumvent the age and researcher confirmation, any purchase check, or any other access control;
• use the Site to commit fraud, to impersonate any person, or in breach of any law;
• frame or mirror the Site, or use our name or logo, without our written permission.

We may suspend or end your access to the Site at any time if we believe you have breached these Terms.

25. Intellectual property

The Site and its content, including text, product photography, graphics, the Retabionix name and logo, and the design of the Site, are owned by us or our licensors and are protected by intellectual property law. These Terms do not give you any right to use them except to use the Site as intended. If you send us feedback or suggestions, we may use them without obligation to you.

26. Third-party services and links

The Site relies on third parties, including our hosting and security provider, our payment processor, our fulfillment partner and delivery carriers. Links to other sites, if any, are provided for convenience only. We are not responsible for third-party sites or services, and their terms and privacy policies govern your use of them.

27. Electronic communications and notices

You consent to receive agreements, notices, receipts and other communications from us electronically, and agree that they satisfy any legal requirement that they be in writing. We send notices to the email address you give us, and they are effective when sent. You must send notices to us by email to help@retabionix.com; legal notices must also be sent by mail to our mailing address. Marketing messages are sent only with your consent, as the Privacy Policy describes.

28. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, fire, flood, severe weather, epidemic, war, terrorism, civil unrest, labor disputes, shortages, supplier or laboratory delays, carrier failures, utility or internet failures, cyberattacks, and acts or orders of any government or regulator.

29. Changes to these Terms and to the Site

We may change these Terms at any time by posting the revised version on the Site with a new date. The version in force when you place an Order applies to that Order. Material changes to section 21 do not apply to a dispute already notified to the other party. We may change, suspend or discontinue any part of the Site or any Product at any time.

30. General

• Severability. If any provision is held invalid or unenforceable, it is enforced to the maximum extent permitted and the rest of these Terms remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign or transfer these Terms without our written consent. We may assign them, including in connection with a merger, acquisition or sale of assets.
• Relationship. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.
• No third-party beneficiaries, except the persons indemnified under section 18.
• Survival. Sections 3, 5 to 7 and 14 to 25 survive any completion of an Order or end of your use of the Site.
• Interpretation. Headings are for convenience only. "Including" means "including without limitation". These Terms are written in English, which controls over any translation.

31. Contact

AJR Ventures LLC, trading as Retabionix
Email: help@retabionix.com
Mail: 30 N Gould St, Ste R, Sheridan, WY 82801

Our mailing address is a registered-agent address. It accepts mail and legal notices only. Never send products or returns to it.