Shipping policy.

1. Where we ship

We ship within the continental United States only: the 48 contiguous states and Washington, DC. We do not ship to Alaska, Hawaii, Puerto Rico, US territories, APO, FPO or DPO addresses, or to any address outside the United States. We do not ship to any destination where we believe a Product may not lawfully be received, and we may decline any address, including freight forwarders and reshipping services.

2. Shipping charges

Orders of $150 or more ship free. Orders under $150 carry a flat shipping charge of $10. The threshold is measured after discounts and before tax. The charge is shown in your cart and at checkout before you pay.

3. Processing and dispatch

Orders placed and verified by 4pm Eastern Time, Monday to Friday, are dispatched the same business day. Orders placed after 4pm ET, on weekends or on US federal holidays are dispatched the next business day.

An order may take longer to dispatch if we need to verify your eligibility or payment, if part of it is awaiting stock, or during peak periods. We will email you if dispatch will be delayed by more than two business days. We may ship an order in more than one parcel at no extra charge.

4. Carriers and delivery times

Orders ship by a tracked service with a major US carrier chosen by us. Most orders arrive 2 to 5 business days after dispatch. Delivery times are the carrier's estimates and are not guaranteed, particularly during holidays and severe weather. We are not liable for carrier delays.

5. Tracking

We email your tracking number when your order ships. See Track your order if you cannot find it.

6. Your address

Check your shipping address carefully before you order. We cannot change an address after dispatch. PO boxes may not be accepted by every carrier; give a street address where possible. If a parcel is returned because the address was wrong or incomplete, or delivery was refused or not collected, our Returns Policy explains what happens.

7. Signature and age at delivery

We may require a signature on delivery, including by an adult 21 or over, for larger orders or where the carrier or our fraud screening requires it.

8. Packaging and storage on arrival

Orders ship in plain outer packaging that does not describe the contents. Products are lyophilized and are shipped at ambient temperature. On arrival, store each Product at the condition printed on its label. The Certificate for each lot in your order, and a safety data sheet with your first order, are included in the box.

9. Title and risk of loss

Title and risk of loss pass to you when we hand your order to the carrier, as our Terms describe. We nonetheless help with lost and damaged parcels as the Returns Policy explains.

10. Damaged, lost or incorrect orders

Tell us within 7 days of delivery about damage or an error, and within 14 days of the expected delivery date about a parcel that has not arrived. The Returns Policy explains how we help.

11. Wholesale shipments

Wholesale orders may ship by a different service and on a different schedule, as agreed for the account.

12. Research use only

For laboratory research use only. Not for human consumption. Every shipment is supplied under our Research Use Policy.

13. Contact

Shipping questions: help@retabionix.com